Jardim Brasil Satisfaction and Return Policy

Jardim Brasil: Respecting Your Skin and Your Rights.

Dear Customer, We value your choice of products from our Garden.

Our policy was designed to reflect the high quality of our products and respect for your rights, ensuring a transparent and simplified return process.

This policy applies exclusively to purchases made on our official e-commerce (www.jardimbrasil.com.br).

1. The Right of Withdrawal (7-Day Legal Period)

This period is your right to withdraw from a purchase made outside of a commercial establishment (online), as provided for in the Consumer Protection Code (CDC, Art. 49).

Reminder: Products returned due to withdrawal that show signs of use or are not in resalable condition will have their return rejected.

2. Extended Quality and Satisfaction Guarantee (7-Day Period)

Jardim Brasil offers an extended period to ensure your complete satisfaction, reflecting the confidence in our science and formulations.

Attention: In case of a defect or fault, we will only exchange the product for an identical one or issue a refund.

3. Adverse Reaction Protocol

Our responsibility extends to the health and well-being of your skin. Jardim Brasil has a specific protocol to deal with adverse reactions, such as allergies, burns, or rashes, even if the product has already been used.

Immediate Steps and Required Documentation:

1. Immediate Suspension: You must immediately suspend the use of the product if you notice any reaction (allergy, rash, etc.).

2. Priority Contact: Contact our Customer Service as soon as possible to initiate the internal protocol.

3. Essential Information: For our scientific team to provide the necessary support, we will request the following information:

• Specific product used.

• Detailed description of the type of reaction (characteristics, when it appeared, and when use was suspended).

• Date and place of purchase, and the Invoice Number (DANFE).

• Product batch number (essential for our traceability and quality control).

• Medical Report or Certificate (if possible), for proper documentation and monitoring of your health.

4. Support and Solution: With this information, our team will provide support, which includes personalized guidance, completion of a specific form (if applicable), and arrange for an exchange or refund, depending on the situation.

4. Return and Refund Process

1. Request: You must contact our customer service (via email or WhatsApp) to inform your order number and the reason for the return.

2. Free Reverse Logistics: After the initial analysis, you will receive a free Posting Authorization (reverse logistics code), which must be used at any Post Office agency.

3. Posting Period: You will have up to 20 business days to post the item from the issuance of the code.

4. Packaging: The product must be returned in its original packaging, accompanied by any promotional items and gifts. If you do not have the original packaging, use brown paper or a similar box to protect the item.

5. Analysis and Refund

• Analysis: After receipt at our facilities, the product will undergo an integrity check, which may take up to 5 business days to complete.

• Refund Method: The refund will be made in the original payment method.

    ◦ Credit Card: The refund will be processed and accounted for in the next or subsequent invoice, according to the card administrator's internal deadlines.

    ◦ Pix/Transfer: The refund will be made to the bank account of the same owner (same CPF) as the buyer, within up to 5 business days after analysis.

Note on Gifts: If the return is complete, promotional gifts and treats (seasonal items) must be returned. If you choose not to return them, the proportional value will be deducted from the final refund.

 

5. Questions and Support

We are here to help! If you have questions about our policy or would like more information, please contact us through our service channels:

• Email: oi@jardimbr.com.br
• WhatsApp: (19) 2042-5779
• Service Hours: Monday to Friday, 9 am to 6 pm.